HOW TO BRING HAPPINESS INTO THE EMPLOYEES’ AND
CLIENTS’ LIVES
14 - 15 April 2017
You will have two days
of two master classes
from the creators of WOW service
The School of Wow consists of:
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The second Master class, which is on the possibilities of introducing new corporate culture will include:
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MASTER CLASSES OF WOW SERVICE PROFESSIONALS
WHAT YOU GET
- A holistic vision of working with customers as Zappos does
- Diving into the philosophy of customer service from Zappos
- Learn opportunities for creating a friendly, involving atmosphere for staff
- Learn advantages of implementing coaching by purpose
- The opportunity to be present during the work of call center managers
- Excursion to the campus of Zappos
THIS TOUR IS USEFUL FOR
- Owners and directors of companies working with clients in the sphere of services or trade
- HR directors, HR managers, HR specialists of large, medium and small companies
- Heads of services who work with clients, service departments, and departments of relations with clients
FOR YOU WILL BE ORGANIZED
- Visiting two Zappos master classes
- Excursion around the territory of Zappos
- Russian-American workshop: "What we learned in Zappos, and how to apply this knowledge in practice "
- Transfer within the country
- Translation services
- Excursion around Las Vegas (Nevada)
- Support in obtaining and obtaining a visa in the US
- Consultative and organizational assistance: organization of transfer, accommodation at a three star hotel, advisory and information support at all stages of the trip
OUR PARTNERS