HOW TO BRING HAPPINESS INTO THE EMPLOYEES’ AND
​
CLIENTS’ LIVES

14 - 15 April 2017

• №1: Internet shop of footwear​​
• One of the best employers in America, according to the FORTUNE magazine
• A business with the most attractive corporate culture in the world
• A creator of WOW service
• The founder of ‘holacracy’ that is a new way of managing a company

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You will have two days
​of two master classes
from the creators of WOW service

The School of Wow consists of:

• The Technology of WOW service philosophy integration in your company.
• One-day workshop that will immerse you in the daily work of Zappos customer service.
• The study of the numerous "service unique features" of the company.
• Learning  how the company manages to achieve its goals through the introduction of corporate values.
• Participation in the WOW School of Service specifically for company executives who are interested in the continuous development, improvement of corporate culture and the development of customer service.

The second Master class, which is on the possibilities of introducing new corporate culture will include:

• Learning how Zappos implements the corporate culture in the HR-processes of the company.
• Learning the tricks and and features of the number one employer in America.
• Learning how to find and select "your" staff, how to involve staff in the life of the company, how to develop a motivating social package for everyone, establish relationships and eliminate barriers within the teams and much more!

This will be a one-day workshop on the campus of Zappos, in Las Vegas.

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MASTER CLASSES OF WOW SERVICE PROFESSIONALS

​WHAT YOU GET

• A holistic vision of working with customers as Zappos does
  
• Diving into the philosophy of customer service from Zappos
  
• Learn opportunities for creating a friendly, involving atmosphere for staff
  
• Learn advantages of implementing coaching by purpose
  
• The opportunity to be present during the work of call center managers
  
• Excursion to the campus of Zappos

​THIS TOUR IS USEFUL FOR

• Owners and directors of companies working with clients in the sphere of services or trade
  
• HR directors, HR managers, HR specialists of large, medium and small companies
  
• Heads of services who work with clients, service departments, and departments of relations with clients

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FOR YOU WILL BE ORGANIZED

• Visiting two Zappos master classes
• Excursion around the territory of Zappos
• Russian-American workshop: "What we learned in Zappos, and how to apply this knowledge in practice "
• Transfer within the country
• Translation services
• Excursion around Las Vegas (Nevada)
• Support in obtaining and obtaining a visa in the US
• Consultative and organizational assistance: organization of transfer, accommodation at a three star hotel, advisory and information support at all stages of the trip

Learn the terms of participation

OUR PARTNERS

Smart solutions for smart business

Future business tour

Drogerie format

Current business tour

YOUR MISSION: BUSINESS, SELF-REALIZATION, PERFECTION

How do we create tours

Innovative practicality
Unique content​
​Fair price